"Last Thursday we rented an elek bike and elek Bakfiets (Dutch cargo bike) for a trip across the veluwe with our dog. We were warmly welcomed and everything was well explained. What is very unfortunate is that the cargo bikes have no doors, very inconvenient for our dog of over 30 kg. Perhaps an idea to have half the cargo bikes with doors so people can choose. After only 1 junction we had a near accident with a touringcar so we cycled back to have everything checked and to recover from the serious shock of this accident through no fault of our own. Nevertheless we got back on our bikes and started our tour again. It was a nice trip, but the paths are a bit narrow for cargo bikes and oncoming traffic, so you regularly encounter irritated cyclists, unfortunately. The Bakfiets (Dutch cargo bike) cycled well, although it has little suspension in my opinion. They were very helpful in terms of how I wanted to secure my dog and we received a second battery, which we did not have to use.
Despite the agony we went through at the beginning of our trip, it ended up being a beautiful day. Hopefully we can repeat this again except for the first part and then in a Bakfiets (Dutch cargo bike) with a door ;)
Mvg Wendy van Wijk "
Margriet Schut About Electric Bicycles:
9
"They are friendly and helpful employees at the
Veluwe specialist, this is definitely the 2nd time we have visited this establishment ."
Henk Blankestijn About Miscellaneous:
3
"My bike disappointed me , I had to ask myself before departure if my front brake could be adjusted, during the ride it turned out that right did not do anything at all. Rear tire was too soft or wheel not okay because in the corners not stable. Nice route but I prefer to ride a bike that is technically sound. Bikes seem a bit older and then regular maintenance is definitely needed."
Rene Bastiani About Miscellaneous:
9
"We enjoyed the ride around Garderen with our team. Too bad the front steps of the e shopper are rickety. Other than that, they ride fine!"
Harriet Summers About Miscellaneous:
10
"Super good and friendly service, neat explanation and good bikes..."
Charlotte van Tol About Miscellaneous:
8
"Inside front wheel e-bike was unreliable. Upon returning the bike, I described the malfunction in detail to an employee. His subsequent response was along the lines of waving it away, it came across to me that my report was not taken seriously or not taken seriously enough. I was lucky that I did not get stuck on the heath with a broken wheel-inside (we made a bike ride of 85km). With my report I obviously also wanted to avoid the risk that this might happen to a user after me. Otherwise, the staff was fine."
Hermien Dijkstra-van der Meer About Electric Bicycles:
8
"⁷"
Tamara Stein About Electric Bicycles:
8
"Our route was not quite correct anymore (restaurants route 35km).
Number 10 and 17 were hard to find in Ede/Bennekom due to works. We therefore looked on our phone how to cycle. Had a slightly more adventurous bike ride.
I did not like the bikes very much. Didn't feel the support sometimes which made me feel like I was cycling on a regular bike (especially with a hill). "
Gabri Vethman About Miscellaneous:
10
"Friendly and helpful."
Rob Spijkers About Electric Bicycles:
10
"Great service and with a kindness you rarely experience anymore. What beautiful bike paths with beautiful views have been built in the Otterloo-Ede area. For this you can cancel your vacation to Tuscany."
Anke Keijzer About Electric Bicycles:
10
"We had a wonderful day of cycling. Had a flat tire on the way. Called Veluwe Specialist and in no time they came and brought another bike. Top! "
W Greenfield About Electric Bicycles:
2
"The ebikes are greatly outdated , the front wheel drive very dangerous for older persons
After so many years of use , time for new
"
Heleen Beuzenberg About Miscellaneous:
8
"It was very busy at the check-in desk and there was only one employee to check in with. Took more than 45min before we were on the bike. Very unfortunate. "
Anita Boer About Electric Bicycles:
10
"Top day had bikes were fine nice staff"
Jolanda Koster About Miscellaneous:
7
"Staff were very friendly and helpful.
You can tell the bikes are used a lot.
But otherwise good. "
Jovienne Smets About Miscellaneous:
10
"Very nice route, 46 km. Dog in Bakfiets (Dutch cargo bike)."
Edwin Heijdra About Miscellaneous:
8
"Bikes arranged fine. Choice of route to make when picking up. There you get one (map) with it. Eiglishly too sparse because along the way it could be along or disappointing and you would have to switch with bike route or stick one on."
Annemieke van Bruinessen About Electric Bicycles:
8
"Great that you rent e bikes, too bad they are a bit heavy bikes though, they react delayed when boosting the support. Just when you think it has no effect you shoot forward. Dangerous in loose sand and semi-sandy, pebbles, so you easily get into a skid. I say this because I rent e bikes here and there at least two or three times a month and have also been coming to you for years, therefore I can compare. And with these bikes I find it 'hard work', not relaxed riding. But I did make a beautiful trip. Garderen is a nice central starting point for versatile nature. And the guys who helped me on my way were nice and helpful. Sincerely. "
Brenda Broeren About Electric Bicycles:
8
"Arranged quickly. Staff super friendly.
The bikes on the other hand are not in best condition like loose battery, no suspension and very hard saddles, but all in all had a nice bike ride"
Marliz van der Steenhoven About Electric Bicycles:
10
"We had a wonderful bike day, nice company and service, good electric bikes!!! We will definitely come back again. "
jp van den Bergh About Electric Bicycles:
8
"pleasantly helped and clear information,excellent bike,etc"
Lizanne van der Vlist About Electric Bicycles:
4
"Employee did explain briefly how the electric bike worked, but then didn't help adjust the saddle. It would be nice if an employee would help with this so that you can sit properly on your bike.
In addition, the two electric bikes were adjusted differently from each other. One bike went much faster than the other while having the same setting and gear. This was a bit unfortunate since you want to ride together.
In short: not very satisfied about both the bikes and the service and would certainly not rent a bike here again."
Inge van 't Hof About Electric Bicycles:
5
"Unfortunately on 1 of the bikes the battery rattled which was very annoying. Do not find it safe that when you stop at an intersection that you then have to put your support back first because otherwise your bike will shoot forward. With a branded bike you don't have this and I personally find it safer."
Marga Jaspers About Electric Bicycles:
6
"The bikes are somewhat dated...... the saddle is also quite stiff .
I did not have a bike without defect until the 3rd bike try .
It seems to me that for this day price the bikes will need replacing next year ...?! "
Michel Taal About Electric Bicycles:
10
"Super fun route ridden, next time we will take a different route"
a Van Vugt About Miscellaneous:
9
"Very helpful and friendly"
Gerrit reedfield About Electric Bicycles:
9
"Everything arranged perfectly nice bike tours at the reception obtaingbasr friendly staff good bikes definitely come back again to rent our bikes there"
Dennis Kaldenhoven About Electric Bicycles:
3
"We had a wonderful day, the bike was fine and the staff was friendly, really highly recommended. "
Vermeulen About Electric Bicycles:
9
"Good service and good explanation. "
D van de weerdt About Miscellaneous:
10
"A nice address to rent your bikes!
Had good explanations and nice staff.
We had a day of fun with the electric Bakfiets (Dutch cargo bike) and loose electric bike."
Griet Roth About Miscellaneous:
10
"What a friendly staff and fine bikes."
Caroline Lakerveld-Knobbe About Electric Bicycles:
7
"The two fietsrn were not of a best quality. Front wheel drive just did not adjust properly. Instructions received good that it was said that if you stand still you have to set it to 0 andets it runs away from you. Nice staff. Front tire inflated. Cycled 35 km beautiful surroundings. "
Alfrink About Miscellaneous:
2
"The bikes are of moderate quality. The bags rubbed against the spokes , so we rolled up the bags and put them under the speedbinders. It is also unfortunate that the huir ends at 5 p.m."
Gerrit Rietveld Rietveld About Electric Bicycles:
7
"As always well taken care of. Good explanation on use of bike.
Would love to come back again for bike rentals.
"
Ljubo Jovanovic About Electric Bicycles:
10
"Quick, efficient and affordable. Good quality bike for a reasonable price and really easy booking. Recommend
"
Nijenhuis About Miscellaneous:
2
"Bad bikes, electric bike constantly changing in support, one time heavy pedaling and then it flew forward again. Very dangerous! Brakes had to be pressed all the way down. Bikes are clearly worn out and in need of replacement. Had to pay 47 euros though. "
Stella Vlaswinkel About Miscellaneous:
8
"Rented two tandems and 1 electric bike. Route is on map with nodes actually even more convenient than via app. Despite the very hot weather it was good to do, lots of shade along the way. The tandem is really recommended, much more fun than e-chopper as far as we are concerned. "
Luc East About Miscellaneous:
9
"Kindly received and helped."
Louis Tuijp About Electric Bicycles:
10
"Staff at the Veluwe Specialist Garderen are very sweet, kind, helpful guys and gals. You don't come across that very often these days. Really super nice!!!!!"
Marian Schalk About Electric Bicycles:
8
"Too bad you guys rent out old e bikes for a high price. That didn't really increase our cycling enjoyment."
Michael Vessies About Electric Bicycles:
10
"Friendly welcome and within no time we were on the rented electric bike. Returning it was also super smooth. We would love to come back again."
Daphne van Duin About Electric Bicycles:
10
"Neatly maintained bikes, with pannier if needed. Friendly and helpful staff "
Leon de Haas About Miscellaneous:
9
"Super friendly staff, nice route via the app! Well and professionally arranged "
D. Jansen About Electric Bicycles:
7
"The staff explained everything clearly and nicely.
Excellent. And gave another nice route with junctions.
The bikes were also good "
P Crevecoeur About Miscellaneous:
10
"Super friendly lady"
Liesbeth Rozendaal About Miscellaneous:
9
"Friendly reception, good explanation. Nice bike routes available so you don't have to look for yourself first."
N Van der Harst About Electric Bicycles:
10
"we were helped fantastic and very friendly, very sweet staff"
A. Bedard About Electric Bicycles:
5
"Don't like the front assist because it's pulling too much when walking with the bike "
Elisabeth Snel- Velzel About Electric Bicycles:
8
"We had a wonderful time cycling around Garderen. The first day we (apparently) missed a sign so we did not cycle the route as it was indicated.
Too bad it also started to rain.
The second day we also cycled around Garderen which was not pleasant for my husband in terms of crowds.
Service and explanations are Top!
"
L smout About Electric Bicycles:
10
"Super friendly guys and we got decent bikes!"
Tribe About Electric Bicycles:
9
"Rented two eBikes. Very pleasantly helped in the store and excellent explanation on how to use the bikes. Delightful day cycling together in the Otterlo/Ede region. Did notice: 2 (at first sight) the same bikes, but the support of one bike was significantly stronger than the other bike. Especially uphill a big difference."
Melvin Timan About Miscellaneous:
10
"Parking in Garderen does present a challenge on busy days, everything else was perfect. "
Spaetijens About Miscellaneous:
9
"Too bad about the telephone reservation fee. Was not discussed on the phone. Otherwise I would have booked over the internet.
For the rest super nice bikes"
J Flebus About Miscellaneous:
10
"Super friendly and helpful. Top quality bikes!"
Quirine Rot About Electric Bicycles:
10
"Fine store, good service and reliable equipment. To be repeated and recommended to others."
Hannie Verbeij-van der Heijden About Electric Bicycles:
7
"The electric bikes were not good. You had to shift back to 0 every time you were stationary, so they were really not properly adjusted. I have an electric bike at home. I won't rent from you guys again."
M Dune About Electric Bicycles:
10
"Thanks for allowing me to return the bike on Monday even though you guys were closed!"
C Ruigrok About Electric Bicycles:
8
"Great bikes, very nice that we were given suggestions for the route."
Berlinde Borst About Electric Bicycles:
9
"Good bikes, friendly staff and nice bike route provided.
Worth repeating!!!"
Alex van der Weide About Electric Bicycles:
10
"Super nice environment for cycling.
Staff very friendly and professional and very nice. Compliments! "
Leonoor De Jong About Miscellaneous:
8
"I found it took quite a long time at the check-in desk because only 1 person was working and there was a big queue. Then the outside employee was not clear which bike was for us and spent another half hour trying to find and mount a child seat, while the bike was already ready for us. Waiting with 3 small children is then quite a challenge . Of course everyone did their best but wanted to give it away. Because of this we could only leave 3 quarters of an hour later than booked. Furthermore, bikes were super "
Winny Asselt About Electric Bicycles:
8
"The bike functioned fine, but the saddle was really rock hard, that should really be replaced. Also very unfortunate that there is not a pannier on it as standard."
Wim Verkerk About Electric Bicycles:
10
"Super nice bikes. With good battery"
J.M. Broggel About Electric Bicycles:
9
"fine bike, very good service."
Marco Buis About Electric Bicycles:
10
"Wonderful day and well served "
Ton Boerhof About Electric Bicycles:
9
"Rented bikes here for second time. Like last time, liked it again. Nice staff and excellent instructions. Bikes slightly inferior quality. One bike had a loose battery, so there was a lot of rattling every time there was a bump in the road. For the latter we were helped very adequately, solved well, so excellent service! Next time we will rent our bikes here again!"
Peter Dekuyper About Electric Bicycles:
10
"Easy to book, friendly and knowledgeable explanation. Great bikes"
Judy Van Beijnum About Electric Bicycles:
9
"Pleasant, solid bikes with good support. Lovely to tour with. Suggested junction routes present, but can always be deviated from them via the app or signs. "
Anne van der Weide About Miscellaneous:
8
"Had a great day at the E-chopper!"
Dinand Van veen About Electric Bicycles:
10
"Really had super fun day "
Ron van Dieren About Electric Bicycles:
8
"There is hardly any question of an "activity" as this was the rental of 1 x e-bike.
Reservation and payment online went smoothly. Provision of the bike with brief and sufficient explanation also went smoothly and was clear.
Just solid."
Jackie Kadri About Miscellaneous:
9
"Fine bikes! Was able to make nice trip. Friendly staff!"
Pauline Theuws About Electric Bicycles:
10
"Very first time on electric bike. Great instruction and very nice route"
Destanny Partosoebroto-Lelipaly About Electric Bicycles:
9
"Fine bikes, nice routes, fine app, perfect service. We had a flat tire halfway through and immediate action was taken. Before we knew it, they came to help us! Definitely recommended so"
H Lueks About Electric Bicycles:
7
"The bike was fine. Only when charging, the sparks jumped out of the battery. "
Manon Koorneef About Electric Bicycles:
7
"Bike that worked fine, did look old and made some noise."
Ursula Geurts About Electric Bicycles:
9
"Top renter"
G. de Goeij About Electric Bicycles:
9
"Fun activity and friendly helpful staff "
A Van Hese About Miscellaneous:
10
"Super received helpful really great
Very much enjoyed"
Baaij About Miscellaneous:
3
"*Have asked if there were dog carrier bikes. Was told yes, but was just for kids, had to lift a 35 kg golden retriever in and out every time.
*Was just on the road we had to go back for another saddle, this one moved in all directions. To the front , back, left and right. Just bad.
*The gear was also not right , almost have to go to the gym to get the gear in a lower position. Switching up sometimes worked , sometimes not
*Also had to ask if the tires could be inflated, was not done
*Had to call the store again during a stop to ask for the numbers for the lock, was not told when the bike was handed over.
*The support stopped, even after replacing a 2nd battery provided. So rode about 7km without support. Can tell you not pleasant with a Bakfiets (Dutch cargo bike) and a dog of 35kg in it.
*On return we got no money back or a part, but a voucher. Very nice if you leave the day after!
All in all a VERY SLOW experience with the Veluwe specialist. will NOT RECOMMEND the store to others. Complaints are handled poorly with a voucher. "
Ria Stump About Electric Bicycles:
8
"Was fine."
Richard sosef About Electric Bicycles:
8
"In terms of support I've had better E-bikes though!"
T. van der Kaaij About Miscellaneous:
3
"Everything was: haven't I , can't certain not customer friendly."
P Weites About Electric Bicycles:
10
"It was arranged perfectly. Due to heavy showers of rain I was late but staff kept waiting for me nicely."
Martin van Driel About Electric Bicycles:
8
"Friendly staff, good bikes and a wide range for other activities."
Hornway About Miscellaneous:
9
"Were a little late booking, but again super arranged!
We had a wonderful afternoon, thank you again. Until next time."
M. Zittema About Miscellaneous:
7
"You offer cargo bikes suitable for dogs. This was disappointing, the Bakfiets (Dutch cargo bike) was not really nice for the dog. No boarding possibility ( door is actually just necessary with larger dogs) so we had to lift ( 38 kg!).
Also the bench that was in it makes the space considerably smaller.
Maybe it is useful to indicate whether you take children or dog? And with dog what size? So that the Bakfiets (Dutch cargo bike) is adjusted. Also a non-slip mat was missing.
I have also asked beforehand and at pickup about possibilities to let loose along the route, unfortunately you could not give that information. And what was told was not correct.
Would be a fantastic service if that could also be indicated during the ride, or in advance."
K. Gaasbeek About Miscellaneous:
9
"Very positive, 3rd time renting at the Veluwe Specialist 2x in Otterlo 1x in Harderwijk. All times walked in with pleasure and returned home satisfied. Friendly staff, nice routes, good bikes and batteries. In short, worth repeating. Keep up the good work. "
Serina Jansen-Eijkenboom About Electric Bicycles:
9
"Good, sweet, clear staff. Easy to install app with routes and junctions listed on it. High lights were on it. Totally fantastic "
From East About Electric Bicycles:
8
"Friendly and fast service "
Inge Smit About Miscellaneous:
9
"Very nice staff!"
Peter Dedeurwaerder About Miscellaneous:
4
"Moderate quality bikes. One of the regular e-bikes had the defect that the battery kept coming loose so the support kept shutting off. The electric Bakfiets (Dutch cargo bike) rattled tremendously, in addition the locking system for the rain cover was broken. A bit disappointing. "
G.M. Lock-Baardman About Electric Bicycles:
7
"I am afraid that next year it will not be responsible in the forests and moors, because of the wolf. There are more and more of them, more and more packs, and it has already been proven that the predator is really not that shy. The animal is strictly protected, with far-reaching consequences, unfortunately! A good friend of mine was chased by the predator on her bicycle for some time last week in the woods near Otterlo. Fortunately several cyclists came, otherwise she would not have lived to tell about it."
Frank van Beek About Electric Bicycles:
10
"Perfect bikes and good instructions"
Jelle Reitsma About Miscellaneous:
5
"Activities we didn't do (so that figure doesn't apply) we rented bikes, got clear explanations! Bikes were fine and when we were in Hoenderloo with a dead battery the staff who happened to be there (store is closed after August) were kind enough to exchange it. Great company!"
Theo van Eeuwijk About Miscellaneous:
8
"We were extremely kindly helped and despite the fact that I actually hate bikes myself this was a fantastic day. The bikes went like a rocket, mine rattled a bit but that's all there is to it. We were advised the Bos en Hei route and the lady in question did it justice. A beautiful walk through the woods with as a surprise the purple moor as the song says. In short, absolutely worth repeating.
"
