"I'm a little disappointed. I have rented a bike a few times before, but am not very satisfied this time. I wanted to rent a regular bike with gears. I guess so not so many rentals anymore or something, because it had to be picked up from far away. On the test ride, the right brake didn't work. The employee asked if I wanted another bike, but well, the left one worked, so let's go ahead....The straps turned out to be rotten, but luckily I had straps of my own in my bag. I didn't pay much attention when I left, but I noticed that the bike was very dirty, all dried up mud, as if it had been ridden in Paris-Dakar. I only noticed this after my pants were covered in beige smudges. Finally, the grips also seemed to have had their best time, while cycling they became dirty sticky, perennial rubber or something. Your rental bikes are quite expensive, more expensive than average, so I would expect a decent bike. Your employee was friendly, made excuses, admitted mistakes, but did not offer any compensation or discount. Too bad..."
Schotman About Bike Rentals:
9
"Wonderful tour : varied.
Well organized. "
Eelko May About Miscellaneous:
8
"The parent child tandem was technically out of order. Only the 3rd one we got was reasonably ok but brakes still substandard. Through own vigilance 1st 2 bikes returned. Saddles not or very difficult to adjust, rear wheel was loose (!), brakes not jn order. Normal fiest was ok. "
Pamela Spittle About Bike Rentals:
9
"Couldn't have been more helpful. Excellent English. Bikes were good and gave us lots of help planning our routes."
Nadine Sodenkamp-Speelman About Bike Rentals:
10
"Very nice people, welcoming, thoughtful. We are going to remember you guys! :)"
Bea Versteeg About Bike Rentals:
10
"Lovely cycling on your great bike. And kudos to your very friendly and helpful staff. "
Stout About Bike Rentals:
10
"Warm welcome we received. Decent, quick handling. Fine bikes. Everything neatly arranged ( had booked in advance ).
Great company!!!"
Moniek Pronk About Bike Rentals:
9
"Fine bike rented. Did a nice ride twice plotted by you guys. Too bad that the last over 8 km of the Zandverstuiving route was along a busy road. If we had known that we would have preferred to cycle back through Park de Hoge Veluwe. Otherwise, both routes were practig."
Alfrink About Miscellaneous:
2
"The bikes are of moderate quality. The bags rubbed against the spokes , so we rolled up the bags and put them under the speedbinders. It is also unfortunate that the huir ends at 5 p.m."
Nijenhuis About Miscellaneous:
2
"Bad bikes, electric bike constantly changing in support, one time heavy pedaling and then it flew forward again. Very dangerous! Brakes had to be pressed all the way down. Bikes are clearly worn out and in need of replacement. Had to pay 47 euros though. "
Nicole Dirks About Miscellaneous:
8
"Fine staff, helpful and thoughtful.
"
Maaike Van de Ruit About Miscellaneous:
10
"Good to arrange through the website, customer service is easy to reach, friendly reception with tea/coffee and apple pie (additional booking).
Bikes are good. We had an excellent day in beautiful surroundings. "
J.M. Heij-Broekhuis About Bike Rentals:
9
"We had a great day as a family, partly because of your bikes.
How beautiful it is here, they commented!
Friendly, welcoming, service-oriented staff!"
P. Steeneken About Bike Rentals:
9
"Excellent day! I was able to take the bike straight away without an appointment. Garderen is nicely central so I was able to make a beautiful trip to the Kroondomein and Kootwijk without any approach miles. What struck me was the quietness on this weekday. No problems with the bike. Upon returning it, I had a nice chat with one of the staff members. Should I come back to Garderen to cycle again, I will definitely go to Veluwe Specialist again ! "
Colijda Malestein-Ruizendaal About Bike Rentals:
8
"We really enjoyed being able to bike in this area. The staff was very friendly. Unfortunately, we found the quality of the bikes not so good. There was 1 pretty old bike among them, some of which fell off very quickly. It was just the mudguard, but still. And it was already rusting pretty badly. And the other bikes cycled pretty heavy. "
J. Wolters About Bike Rentals:
9
"Beautiful route recommended and good service "
Afke de Jong About Bike Rentals:
9
"fine bikes (7 gears, no e-bike). friendly ladies. adjusting the saddle was explained very quickly though (with this lever you can adjust). Fortunately I had a handy brother-in-law who helped me! But otherwise nothing but praise and how nice that you are open on Sundays. "
Edith van de Water About Bike Rentals:
9
"We were kindly helped and the bikes were excellent"
Gunter Tijdink About Bike Rentals:
9
"Excellent, solid service"
Josien Gussenhoven About Bike Rentals:
8
"Kind, smart and cheerful! "
K Post About Bike Rentals:
9
"Excellent service"
Leo Samama About Miscellaneous:
9
"Everything was fine and the reception and service friendly, pleasant and to the point! "
Manon Postma About Miscellaneous:
8
"As always good bikes, you can get nice routes and they give good service. We like to rent here."
Andre Zwijnenburg About Bike Rentals:
9
"Nice staff. There was something wrong with the bike. This was fixed immediately "
j merchant About Bike Rentals:
7
"Price on the very high side."
Bea Versteeg About Bike Rentals:
10
"Great bike and very service-oriented staff! "
S. Sieljes About Bike Rentals:
10
"Why would I actually give a lower rating. I cycled 2 different days, and the first day the explanation of the bike route was just very good from the staff. Also in terms of signs, it was clearly marked the whole way, although it was a lot of paying attention and looking at that myself."
Josanne Polman About Bike Rentals:
7
"In general, the bikes were of a good brand, but one bike was a little rickety. Also, we were not helped very well, because the bikes were given and the woman, who helped us, left right away.
But otherwise we enjoyed the bike rides in these days wonderfully!"
Ella. Milikan About Miscellaneous:
8
"Great bikes. Friendly staff. Good explanations"
Karin Esch About Miscellaneous:
7
"Service okay, too bad you have to return the bikes as early as 5:30pm. Something should be done about that because you can easily agree with each other to put the bikes down and have the keys deposited in the mailbox."
Wesselius About Bike Rentals:
3
"That you don't offer a half-day rate is really outrageous!
I came to rent a bike at 12:30pm and was charged €17.50. Since you also close at 5pm and there is no possibility to drop off the bike after closing time and throw the key in the mailbox, this is extremely limiting and inflexible. I had to book an extra day... It thus became an unnecessary, expensive bike outing.
As the only bike rental company in the area, you guys have a monopoly position, which you seriously abuse.
Very unfortunate and leaves a negative feeling!"
Marjon Roefs About Bike Rentals:
9
"Fine bike routes provided, ready-made with junctions and holder for map with junctions on handlebars. Good bikes and very nice staff."
Annie Sijbesma About Bike Rentals:
10
"Everything well explained/friendly greeting upon entering
And on leaving. And good panniers along"
AC Block About Miscellaneous:
7
"Great bikes, instruction not had was not needed. Great that you could get a route and the roadside assistance should it be needed.
1 bike had soft tires, had tires well inflated beforehand. "
Maria J. L. Holtmaat About Miscellaneous:
9
"Perhaps convenient for the kiddies that a windshield is also included. "
Irma Verbruggen About Bike Rentals:
10
"Lovely bike ride. Quick and friendly handling on pickup and return."
Michiel Drabbe About Bike Rentals:
7
"Reasonable bikes (light did not always work). Odd that the tickets for the park at the gate there did not appear to be valid."
Alette Nauta About Bike Rentals:
10
"Great service!"
M van den berg About Miscellaneous:
4
"One of the employees was not very service oriented; another employee was much more service oriented. The first employee did not take a technical issue with the brake of the e bike seriously; the 2nd did. The battery of the E-bike had a lousy performance up to level 3 and was too powerful at level 4. the normal bike was relatively ok. "
Draijer About Bike Rentals:
10
"Excellent and very friendly service"
frank greenland About Miscellaneous:
9
"Excellent!
We walked into the store and saw our name on a display.
We were given breakdown roadside phone number with instructions on a card.
After turning it in, we were given scratch tickets."
Inge Schreurs About Bike Rentals:
10
"Fast service, great bikes, nice staff who provide you with tips for the road! "
Monique Kuiperij About Miscellaneous:
9
"Neat bikes, clear explanations"
Yannis De Clercq About Miscellaneous:
9
"The tandem had some flaws. The chain was too long so it hit the protective case with every revolution."
Elske Schreuder About Miscellaneous:
8
"'Activity'.... we rented bikes.
And they were fine bikes.
Only pity was that you have to return them before 5 o'clock. If you are on the Veluwe for a whole day, you are still somewhere on the heath at that time. It would be nice if customers could put the bike somewhere (behind the store or something?) and put the key in the box, even if it's already evening. For the amount we have to pay per day, that would be reasonable. "
Geerten Verweij About Bike Rentals:
10
"Great service from the staff. Rebooking via whatsapp and paying online went smoothly. Bikes were fine. "
sabien ebeling king About Bike Rentals:
5
"Next time just another OV bike, this one was at least as uncomfortable, just much more expensive. And being back inside at 5 o'clock also sounds a bit like from the last century. "
W.F. Brasser About Miscellaneous:
9
"Great service and clear explanations"
Rene Plugge About Bike Rentals:
9
"WE had a very nice day, we did a bike trip of 34 km. This trip was selected by the staff of Veluwe Specialist. During the trip we had enough time for a rest and a lunch at a restaurant. "
Sanne Knubben About Miscellaneous:
10
"Nice people, fun route and had a wonderful day. Highly recommended!!!"
C. Schildmeyer About Miscellaneous:
9
"Top bicycles and service!"
wilma sio About Miscellaneous:
10
"Beautiful bike tour!
Too bad only that there was no leniency to return the rental of 1 bike because 1 colleague was sick and we didn't use that bike either but had to pay for it"
Franc Hoogland About Bike Rentals:
9
"Online reservation went smoothly and quickly. Pick up clear and framed with clear instructions. And most importantly, two excellent bikes and and pleasant bike route that ran through the numbers and nodes of existing bike routes. Pleasant experience.
"
J van haastert About Miscellaneous:
4
"We felt the quality of the bikes was not worth the money!
"
Franca Peek About Bike Rentals:
9
"The activity we had organized ourselves; we went geocaching in and around Garderen. We rented bikes to do this. One bike was really too small, still strange that we were given it. After having cycled around a bit, we changed this bike. Fortunately that was no problem. Nice that we could get panniers. "
Gert-Jan Schaap About Bike Rentals:
8
"Fun and varied route; the only drawback - my colleague and I thought - was that these bikes have a rather hard saddle. Otherwise totally fine, so thanks again!"
A Reed About Miscellaneous:
2
"We are unfortunately not satisfied and will also put this in the review on Facebook.
Not left a dissatisfied message anywhere before, but now it is really necessary. The bikes were old and did not cycle nicely. My mother (mobility impaired), was given a very old electric bike that she did not feel confident on. She decided not to go with it, but had to pay the full amount for the bike.
We were given a "playground route" to take with us. Fun for the kids with lots of playgrounds. Unfortunately, we didn't see any playgrounds. There were roads closed. This was not known to the staff. All in all: paid a lot of money for very poor service. Too bad! "
T.A. Houtman About Miscellaneous:
7
"Rented some at several locations. What we noticed is that the equipment was much worse than last year and has several defects. Per branch the service is also different. Had to book once by phone because it was not possible through the website. "
René Koot About Miscellaneous:
8
"Friendly people and good bikes."
james williams About Bike Rentals:
1
"we were too early to pick up the bikes although the doors were already open with the reference "report here", when the employee appeared he took an arogant attitude as if we shouldn't be there"
Irene Stoop About Bike Rentals:
8
"Fast and friendly service, nice bike, nothing wrong with it"
G Versteeg About Miscellaneous:
8
"After reserving five gear bikes and one e-bike over the phone, we received a call five minutes later that five gear bikes were not available after all, after which the reservation had to be adjusted to 3 gear bikes and 3 e-bikes. While we had already made a reservation, it was subsequently adjusted at our expense.
I can understand why €4.50 is charged for a telephone reservation. But why there is then also an unannounced "service charge" of € 2.95 on top of that, I cannot understand...."
Moniek Van den Bergh About Miscellaneous:
6
"I don't like the electric bikes, have been known to ride a mid-motor electric bike which ride much nicer."
Sjannet Van leeuwen About Miscellaneous:
9
"Very well organized and very helpful ."
PJ Noordeloos About Miscellaneous:
9
"Very knowledgeable and friendly help and support, excellent bikes "
Ireen Freijzer About Miscellaneous:
10
"Was a very nice route and the bikes very good
"
Lotte van den Berg About Miscellaneous:
2
"We are disappointed. The bikes did not meet expectations. In particular, the parent-child tandem was poor: too big for our daughter of over 5 so she couldn't ride along properly. We adjusted the position of the handlebars for her ourselves so she had to sit a little less forward, but rust made that difficult. Furthermore, the tandem pedaled through in 2 and 4, ran on, pedaled very heavy, brakes did not work properly, etc. The unisex bike also had a few problems: it did not brake sufficiently, the pedals swayed, it creaked. It cycled a lot less heavy than the tandem, but still not very well.
We had chosen you in the assumption of renting better quality than we would get from the cheaper competitors, but it was very disappointing. Also the service was not what we expected. The bikes were given to us without tuning (not a quick adjustment for example) and when returning them I was not given any space to give feedback. ("just put them there, that's fine" and then he walked away)"
van Dijk About Miscellaneous:
7
"Friendly, good feeling"
d. den Ouden About Miscellaneous:
4
"Bad and silly reception when renting a bike. First there was no bike available, only after thorough questioning again. Had to indicate a couple of times how long we wanted to rent the bike. Had to check our account to see if we had paid. Very clumsy and uncomfortable, especially for that money. You won't find these prices anywhere. The lady when delivering the bike on the other hand did an excellent and service oriented job."
Wietse Van den Akker About Miscellaneous:
10
"Great bikes and received a nice bike route with them"
L.C.A. smeeds About Bike Rentals:
8
"Good service and explanation"
Thierry Böhm About Bike Rentals:
10
"Poor reception and had to wait very long for the ladies behind the counter. We had reserved 4 bikes why did we have to wait so long. And couldn't that digital signature for the conditions have been made earlier, at the time of booking?
The guy handing out the bikes really has never tinkered with a bike before. Changing saddles with a wrench and not knowing what's left and right? That certainly took us another 20 minutes. And the people behind us waited obediently.
Turns out the bike was also pulling to the left and pedaling in 3rd gear. I took yet for granted.
All in all very expensive for the service you expect."
Lammert Hoekstra About Miscellaneous:
8
"Great service and very pleasant staff!"
Mariska Stam About Miscellaneous:
10
"We were helped quickly and kindly, the bikes were fine "
M. Den Ouden About Miscellaneous:
10
"Quick communication and good quality bikes! Next time we will rent again from the veluwe specialist "
Joost Moonen About Bike Rentals:
9
"Excellent fiest rented in good condition. Very friendly and helpful staff. "
M Wolkorte About Miscellaneous:
5
"Beautiful bicycle route through the Hoge Veluwe. But in terms of price I found an expensive day."
Alie Koelman About Miscellaneous:
7
"Bakfiets (Dutch cargo bike) very awkward. "
Rabia Ben Ayad About Bike Rentals:
8
"Nice bike ride but the bike seat was way too hard. Sore buttocks after a 45 km trip."
Jolanda de Graaf About Bike Rentals:
10
"Fine/good bikes and friendly staff. Also received a route with them. It was a beautiful and wonderful bike ride. "
Remon de Vos About Bike Rentals:
10
"Unisex bikes were fine. Good saddles, gears smooth. Top day had! "
lia baar About Miscellaneous:
9
"We found the organization top , good service and also the staff a 9 "
A van der Laan About Bike Rentals:
7
"Good service."
Jolanda Tombroek About Bike Rentals:
9
"Very friendly and helpful staff. The saddles on the bikes could be softer! "
Ria Tuytel About Miscellaneous:
5
"The quality/price was not commensurate.
Bike rental for 16 euros per day is quite a lot and the bikes have to be back by 5pm.
We had one bike whose brakes did not work and the other bike it was difficult to lock the bike. The little lever was off."
Conny Gils of About Miscellaneous:
7
"Excellent service."
Han Van Hoogdalem About Bike Rentals:
9
"Great bikes, nice bike route cycled with handy route map! Friendly staff."
klaasje Mulder About Bike Rentals:
7
"No activity, just rented bike.
Bike was well maintained and cycled wonderfully"
Irma Morgenstern-deJong About Miscellaneous:
8
"Excellent service. Also nice that we could return the bikes later because we were mistaken!
Would check the bike bag before rental though. We still found some dirt from our predecessor in the bag. "
Sandra Jochem About Bike Rentals:
5
"It was not pleasant cycling on the 7-speed bike. The saddle was very hard and therefore saddle sore very quickly, so we returned the bikes earlier Positive was that the bike was technically sound and the staff friendly. "
I. Arkesteijn About Miscellaneous:
10
"Very nice bike ride with 2 tandems and a regular bike. The forest and heathland route. Easy to follow with the bike junctions. Very successful afternoon. Good service and pleasant staff "
Jos Graffelman About Miscellaneous:
8
"Fine bikes"
B. van Wieringen About Miscellaneous:
8
"Fine."
Dorinde IJdo - van der Zee About Miscellaneous:
8
"Bikes were fine, staff set up the bike and give instruction, which I think is very neat and friendly. Also good service to get route with them. Minor setback was the 'playground route' where there was only a playground at the beginning. "
Margreet Groenendijk About Bike Rentals:
9
"We were kindly helped and they were fine bikes."
Jaap Van Opstal About Bike Rentals:
10
"Bikes were already ready, friendly staff member helped us get on our way smoothly!"
Janine Braunstahl About Miscellaneous:
10
"We were treated well and kindly by the staff. They advised us well regarding the routes. We had wonderful bike rides.The bikes were top notch. "
Furkan Çetin About Bike Rentals:
7
"Everything was satisfactory, but the saddle of the bike was not comfortable. That caused us to barely be able to enjoy the scenery."
F van der wind About Bike Rentals:
10
"Couldn't have been better. "
Michelle van Valkengoed About Bike Rentals:
10
"Good and fast service! It was all very easy and well arranged. The measures regarding corona were well observed. And most importantly; very nice and friendly staff!"
