Frequently asked questions Electric bicycle

The duration of an activity depends on the chosen means of transportation. Some vehicles we rent for a whole day (09:30 to close). Other means of transportation we rent in certain time blocks. The times and options can be found with the activity.

Yes, if you have reserved for the morning block, for example, the materials may be re-rented in the afternoon. That is why we ask you to be back at the indicated time at the latest. The routes include several catering establishments, the time schedule also takes into account several stops.

This is done a lot. Especially also with family/friends outings; see as an example the possibilities at the group outings. Do you have a question about other combinations or whether it will fit into your schedule please contact us by phone. We will gladly help you.

Yes, the Veluwe Specialist has contacts with several hotels, campsites, bungalow parks, group accommodations and B&Bs.
Click here for the hotels.
Click here for the campsites and bungalow parks.
Click here for the group accommodations
Click here for the Bed & Breakfasts

All of our (bicycle) routes pass by various catering locations, where you can have lunch if you wish. For groups we have the possibility to book a lunch buffet. This is possible at the Harderwijk or Uddel branch. Please contact us by phone or via aanvragen@veluwespecialist.nl.

Yes, of course you are allowed to bring your own food and drinks. Nice to have a picnic somewhere along the way!

If you have made a combination of different materials such as E-choppers and E-Loop bikes you are free to switch between them. You are not stuck with one vehicle. Just keep in mind that you have to fill out the forms for both materials. Please note that for the E-chopper you must have a valid driver's license and/or moped certificate.

Tandems, E-bikes, normal gear bikes, children's bikes, electric cargo bikes and parent-child tandems are available for rent for several days. Other materials are only rented by the day or part of the day.

Yes, you have with us the possibility to purchase Falk cycling maps. This is a map of the entire Veluwe.

To avoid disappointment, we recommend booking online in advance.

You can reserve by clicking the activity online and clicking the reserve button. Here a fill-in schedule follows, showing exactly what is available. So you know exactly whether there is still availability for your desired activity and you can book and pay for it immediately. You will then receive a confirmation email of the reservation.

Yes, you can put the first activity in your basket and then add a second activity. For example, if you want to book for 20 people, you can combine 10x E-chopper riding and 5x tandem.

This is not possible. If you want to make sure your activity is available you will have to reserve it.

Our standard opening hours are from 9:30 am - 5:30 pm. With a minimum spend, it is possible for us to stay open longer. Always contact us for this for a customized proposal.

See our terms and conditions.

See our terms and conditions.

All of our activities will continue as usual in case of rain. Only in case of severe weather, such as hail, thunderstorms or heavy gusts of wind, we choose not to continue the activity. We will contact you and offer a solution. As long as you do not hear from us, the activity will continue as usual. For more information check our terms and conditions.

Did you receive a code through Social Deal? Then book via: www.veluwespecialist.nl/socialdeal

First choose an establishment and a date. After this, fill in your details to place a reservation. Would you like to order more? To do so, make a separate reservation via the home page.

You can pay with us by pin or iDEAL, we do not take cash payments. If you book in advance you can only pay via iDEAL and it is not possible to pay by pin on location. If you do not want to pay in advance you can only book on the day itself and pay by pin at the start of the activity. For Belgian or German customers there is the possibility to pay with Bancontact/MisterCash or GiroPay.

Right after the reservation schedule you will be directed to the iDEAL payment. Choose your bank and you can start the payment with it. Meanwhile you will receive a confirmation email of the reservation and the moment the payment is processed you will also receive a payment confirmation of this.

When you want to book an activity, the minimum spend is the minimum price you pay to book the package.

The Veluwe Specialist is located in Garderen, Harderwijk, Otterlo and Uddel. Address details can be found on our contact page.

At Veluwe Specialist in Garderen, you can park at the church in the village (not on Sundays) or at the Village Hall the Wardborg. Both parking places are free

At our locations in Uddel and Harderwijk we have a large terrace where you can have a nice barbecue with large groups. This is possible as of 20 persons. Click here for the BBQ arrangements.

There are restrooms at all locations, where it is possible to change clothes briefly.

Unfortunately, we do not have a dedicated disabled restroom at any of our locations.

At the locations in Garderen and Harderwijk we have a Bicycle Café where you can always take a seat for a nice cup of coffee/tea with some goodies!

Behind the Veluwe Specialist is a large meadow made available by Otterlo business owners. Here you may park freely.

Yes, at the start of the activity you must identify yourself.

We always ask you to make a copy of an ID card or driver's license. This is a form of deposit. We use covers here, so that only the data we are legally allowed to copy is copied. We also require a deposit for some activities. This is always listed with the activities. Finally, of course, we like it if you bring your good mood!

There is no maximum group size. Would you like to make reservations for more people than our online inventory indicates? Then contact us and we will look at the possibilities together.

Activities can be booked with us starting from 2 people. The mountain bikes, e-bikes and normal bikes can be booked from 1 person.

The Veluwe Specialist focuses primarily on private and small corporate events. For large requests, we work closely with SOS Events. SOS Events is known for its customization and large range of activities. For a tailor-made company outing you can also contact SOS Events. You can do this by calling 0577-401506 or sending an e-mail to sos@bedrijfsfeest.nl. Would you like to get an impression of what SOS Events has to offer? Then click here.

Yes, the Veluwe Specialist has a Giftcard! Various amounts of money are available. The recipient can then decide which activity to choose. For example, you can gift a E-chopper tour for 2 people! You can order the Giftcard here.

The gift certificate is valid for 2 years from the time of payment.